Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Online Casinos USA. We research US online casinos, read the bonus terms line by line and publish what we find. If something we have written looks wrong, out of date or unclear, tell us — that is the single most useful message we get.
One thing to settle first, because it saves people time: we are an independent comparison and review publisher, not a casino and not an agent for one. We cannot open, close, fund or unlock your account anywhere, and we cannot release a withdrawal. If your money is sitting in a pending payout, the operator's own support team and, where applicable, its state regulator are the routes that actually move it. We explain below how to take that path properly.
Email Is the Way to Reach the Editors
Write to us at [email protected]. We read everything that arrives and reply to messages that need a reply. We do not publish a phone number or run a live chat window, because the work we do is written research rather than real-time support, and a phone line would only create the impression that we can intervene in accounts.
Messages get answered faster when they carry the detail we need. For a correction, that means the page, the sentence and what you believe the accurate position is. For a question about terms, name the operator and the specific promotion — a "375% bonus" can appear in more than one version depending on the state you are in and the month the offer ran.
What We Can Help With — and What We Cannot
| You are writing about | Can we help? |
|---|---|
| A factual error or stale offer on one of our pages | Yes — this is our core responsibility |
| Understanding a wagering requirement, cashout cap or bonus expiry | Yes — we can explain how the mechanic works in general terms |
| Which payment methods and withdrawal timings a page describes | Yes, within what we have been able to verify |
| A delayed or refused withdrawal at an operator | No — we can point you to the complaint route, nothing more |
| Account verification, KYC documents or source-of-funds requests | No — only the operator can review your documents |
| Self-exclusion, deposit limits or account closure | No — but we will send you to the right support organizations |
| Whether a site is legal in your state | Partly — we explain the framework; we cannot give legal advice |
How We Fund the Site
We should be plain about this before you read another word of our comparisons. Some links to casino brands on this site are commercial, and the publisher may earn a commission if you open an account through one. That arrangement pays for the research. It does not buy a position, a rating or a favorable sentence, and no operator sees our copy before it goes live. If you ever think a write-up reads like it was bought, say so in an email and name the page — we would rather argue the point with you than leave it unchallenged.
The Operators Readers Ask About Most
Most of the mail we receive is about the brands sitting at the top of our lists, usually about the size of a bonus versus what it actually takes to clear one. Here is how we answer the three most common of those questions. Every headline figure below is the operator's own advertised offer, not a tested result, and every one of them carries terms you need to read before you deposit.
Raging Bull — the 410% headline generates the most questions
It sits at the top of our table with an editorial rating of 10.0, and the advertised 410% up to $10,000 plus 50 free spins is the largest percentage-plus-cap combination on the list. People email to ask whether the $10,000 is realistic. In practice it is a ceiling, not an expectation: to approach it you would have to deposit at a level most recreational players never will, and a match of that size is normally attached to playthrough that sits well above the market norm, along with a maximum bet per spin while the bonus is live and a cap on what can be converted to cash. The limitation, then, is transparency of effort — the number is easy to advertise and hard to finish. Check the playthrough multiple, the eligible game list and the cashout cap before you treat the $10,000 as meaningful.
Magician Bet — the one where the terms question changes shape
Rated 9.9, and the reason it is on this page is the phrase "101% No Wagering." A no-wagering match is a genuinely different product: the value arrives as balance you are not required to turn over a set number of times first. That removes the single biggest reason bonuses expire unused. The trade-off is scale — 101% is a modest match next to a 400% or 600% headline, and no-wagering offers usually carry tighter maximum deposit eligibility, shorter windows to use the funds and restrictions on which games count. Readers who email us disappointed by the amount have usually compared the percentage rather than the realistic cash-out.
Slots of Vegas — free spins tied to one title
At 9.7, its advertised 375% bonus plus 50 free spins on Cash Chaser is the offer people most often misread. The spins are not a general-purpose credit; they run on a named game, which means the value depends on that title's return and volatility rather than on your choice. Winnings from spins of this kind are also commonly capped and subject to their own playthrough separate from the deposit match. The drawback is inflexibility — if the featured slot does not suit you, half the offer is of little use, and you cannot substitute another game.
Comparing the rest of the list
Other brands we cover and answer mail about include Uptown Aces (9.6, advertised 600% for new players — the highest percentage on the list, which almost always means the heaviest conditions), Card Crush (9.4, an instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (9.1, 250% deposit bonus up to 250 SC), BetUS (9.0, 200% up to $4,000 for new players), Amazon Jackpots (9.0, 4 posters plus 40 free SC and a bonus wheel for $20 — note that this one requires a $20 purchase, so it is not a free offer), Slots and Casino (8.7, 500% up to $2,500 across three deposits, which means the headline is split rather than paid at once) and Bets.FM (8.7, 225% up to 1 BTC plus 225 free spins, denominated in crypto rather than dollars). Ratings are our editorial assessment. They are not customer review scores and they are not a prediction of how you will do.
Questions About Money — Deposits, Payouts and Fees
A large share of our inbox is about cost and timing rather than games, so here is the shape of it. Taking part costs whatever you deposit; there is no membership fee at any of the brands we list, but a bonus that requires a qualifying deposit is money at risk, not a gift. Minimum deposits at US-facing casinos commonly start in the $10 to $25 range, and bonus eligibility often sets a higher floor than the cashier does.
- Debit cards — the most widely accepted method in the US, usually instant in, rarely usable for payouts.
- Credit cards — accepted in some places, but your card issuer may decline gambling transactions or treat them as a cash advance with its own fee and interest from day one.
- ACH and bank transfers — slower to clear, typically the workhorse for larger withdrawals, and often the method with the lowest or no fee.
- E-wallets and PayPal — availability varies by operator and by state; PayPal is generally limited to state-licensed casinos rather than being universal, so verify it in the cashier before you rely on it.
- Cryptocurrency — used by some of the brands above, including Bets.FM's bitcoin-denominated offer. Value moves with the market, which is a risk on top of the gambling risk.
On the payout side, the variables to compare are the minimum withdrawal, the weekly or monthly limit, any processing fee, and the pending period before a request is even sent. Your first withdrawal is normally the slow one, because identity verification happens then. Nobody can guarantee a payout timeline, and advertised speeds are advertising — treat them as such.
Verification, Complaints and Where a Dispute Actually Goes
If a payout has stalled, work the sequence rather than emailing everyone at once:
- Re-read the bonus terms attached to the balance in question — cashout caps and maximum-bet breaches are behind a large share of refused withdrawals.
- Submit every KYC document the operator asks for: photo ID, proof of address, and proof of the payment instrument. For larger sums, expect source-of-funds questions too.
- Raise a formal complaint in writing through the operator's published complaints procedure and keep the reference number.
- If it is unresolved, escalate to the regulator that licenses the operator in your state, or to the alternative dispute resolution body named in its terms.
- Keep screenshots, timestamps and the full email thread throughout. Written evidence is what any escalation turns on.
Send us the outcome if you like — reader reports genuinely shape what we flag in a review — but understand that we sit outside the process and have no power within it.
What We Cover, in Case Your Question Fits Elsewhere
Our reviews look at slots and their RTP and volatility, progressive jackpots, table games including blackjack, roulette and baccarat, live dealer rooms with real croupiers streamed in, the software providers behind the libraries, random number generator testing, and how all of it behaves on mobile browsers and apps. Alongside casino play, several of the operators above also run sportsbooks, racebooks or poker rooms — BetUS is the clearest example. Those are separate products with their own odds, their own bonus terms and, often, separate wallets, so a casino bonus will not usually be playable on a parlay. Say which product you mean and we will answer the right question.
Readers who follow the UK market sometimes ask us about arrangements there instead; our page on casinos operating outside the UK self-exclusion scheme covers that ground separately and does not apply to US play.
Eligibility, State Law and Support
You must be 21 or over to gamble at the casinos we write about, and legal online casino play in the US is decided state by state, not federally. Federal law addresses matters such as interstate wire transmission; it is state legislatures and state regulators that authorize and license real money online casino operators, and the list of states where that is permitted is short and changing. A site accepting sign-ups from your zip code is not the same thing as being authorized to serve you there, and that distinction is worth checking yourself before you deposit. Separately, sweepstakes and social casino models — the ones using coins or SC rather than dollars — operate under different rules again and are not available in every state either.
We never describe any casino as completely safe, and we do not treat gambling as a way to make money. If play has stopped being entertainment, the tools worth knowing about are deposit and loss limits, time-outs, self-exclusion at the operator or state level, and blocking software on your devices. In the US, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, which is free and confidential. If your message to us touches on any of this, mention it and we will respond with support information rather than casino content.
What Happens After You Write
A person reads it. Corrections go to whoever wrote the page — Hailey Stone handles most of the payout and banking research — and where a claim turns out to be wrong we change it and note that the page was updated. Our facts were last reviewed on Sep 26, 2026, and we date time-sensitive findings so you can judge how fresh they are. Where something is unconfirmed, we say so rather than filling the gap.
If you are not sure your question is one for us, send it anyway. The worst outcome is that we tell you where it actually belongs, which is usually still faster than guessing.